Privacy Policy

Last updated: 08 January 2026

This Privacy Policy describes how we collect, use, and protect your information when you interact
with our WhatsApp chatbot (the “Service”) through the WhatsApp Business Platform provided by
Meta Platforms, Inc.

By using our Service, you consent to the collection and use of information in accordance with this
Privacy Policy.

1. Information We Collect

We may collect the following information when you use our WhatsApp chatbot:

Personal Information: Phone number, WhatsApp profile name, and any information you voluntarily provide during conversations.
Message Content: Messages exchanged with the chatbot for customer support or service fulfillment.
Usage Data: Interaction timestamps, chatbot usage patterns, and analytics.
Technical Data: Limited device and platform data as provided by WhatsApp/Meta.

2. How We Use Your Information

Your information is used to:

Provide and operate the WhatsApp chatbot
Respond to inquiries and provide customer support
Improve chatbot functionality and user experience
Analyze usage and performance
Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell or rent your personal information. We may share information only in the following cases:

With trusted service providers who assist in chatbot operation and analytics
With Meta Platforms, Inc. as required to operate via the WhatsApp Business Platform
When required by law, regulation, or legal process
In connection with a business transfer, merger, or acquisition

4. WhatsApp and Meta Data Processing

Our Service operates on the WhatsApp Business Platform. WhatsApp and Meta may process your data
in accordance with their own privacy policies and terms.

We encourage you to review the privacy policies of WhatsApp and Meta Platforms, Inc.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy,
unless a longer retention period is required by law.

6. Data Security

We implement reasonable technical and organizational measures to protect your information.
However, no method of electronic transmission or storage is completely secure.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the
processing of your personal data.

To exercise your rights, please contact us using the information below.

8. Children’s Privacy

This Service is not intended for children under the age of 13 (or the minimum age required by
applicable law). We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page
with an updated “Last updated” date.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Company Name: Omalaeti Technologies
Email: omalaeti@omalaetiit.com
Website: https://omalaetiit.com