Cancellation Policy

At Omalaeti Technologies, we aim to provide a smooth shopping experience for our customers. Once an order is placed, it is processed immediately to ensure timely shipping. However, if you wish to cancel an order, please contact us within 24 hours of placing the order. After this period, we cannot guarantee cancellation as the order may have already been processed and shipped.

To cancel your order, please contact our customer support team at omalaeti@omalaetiit.com, and we will assist you in canceling the order if possible.

Refund Policy

We strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied with the product or service you received, we offer refunds under the following conditions:

• The product must be returned unused and in its original packaging.
• Refund requests must be made within 30 days of receiving the product.
• Refunds will be processed to the original payment method.

If your product is faulty, damaged, or not as described, we will provide a full refund or replacement. Please contact us within 7 days of receiving the product to initiate a return or refund.

If you are eligible for a refund, please contact us at omalaeti@omalaetiit.com with your order details, and our team will guide you through the process.

Return Policy

We accept returns on products within 30 days from the date of purchase, as long as the following conditions are met:

• The product is unused and in its original condition.
• The product is returned with the original packaging and any included accessories.

If the product is defective or damaged upon receipt, we will provide a full refund or replacement at no extra cost. To initiate a return, please contact us at omalaeti@omalaetiit.com with your order number and details of the product you wish to return.

Please note that return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival.

Dispute Resolution

In the event of a dispute regarding your order, payment, or any other matter related to your purchase, we encourage you to contact us as soon as possible. Our goal is to resolve disputes fairly and efficiently.

If the issue cannot be resolved directly with us, we may recommend the use of a third-party dispute resolution service depending on your location to mediate and reach a fair resolution.

Contact Us

If you have any questions or need assistance with cancellations, refunds, returns, or disputes, please do not hesitate to reach out to our customer support team at omalaeti@omalaetiit.com.