Last updated: 10 August 2026
Thank you for shopping with us. We want you to be satisfied with your purchase and are committed to providing quality products and services.
This Refunds & Returns Policy explains when and how you may return products, request a refund, or cancel services purchased through our website.
This policy applies to purchases of electronic products, physical goods, software licenses, digital products, and software development or related services, unless otherwise stated at the time of purchase.
You may request a return for an eligible physical product within 7 days of receiving your order.
To be eligible for a return, the product should generally:
Be unused or in its original condition, where applicable;
Be returned with its original packaging, accessories, manuals, and other included items;
Include proof of purchase or order information; and
Not have been damaged through misuse, improper installation, unauthorized modification, or negligence.
Certain products may be subject to additional return requirements due to their nature.
If an electronic product is defective, damaged on arrival, or does not function as reasonably expected, please contact us as soon as possible.
Depending on the circumstances and applicable law, we may:
Repair the product;
Replace the product;
Provide a partial refund; or
Provide a full refund.
We may request photographs, videos, diagnostic information, or other reasonable information to help determine the nature of the problem.
Where a product is covered by a manufacturer's warranty, we may also assist with or refer you to the applicable warranty process.
If you receive an incorrect product or your order arrives damaged, please notify us within 2 days of delivery.
Please provide your order number and, where relevant, photographs of the packaging and product. We will assess the issue and provide instructions for the return, replacement, or refund.
Unless required by applicable law, certain items may not be eligible for return, including:
Products that have been substantially used or altered;
Products damaged after delivery through misuse or improper handling;
Products missing essential components or accessories;
Products that cannot be resold for health, safety, or security reasons after being opened;
Custom-made or specially configured products; and
Other products clearly identified as non-returnable before purchase.
Because software licenses and digital products can generally be accessed, downloaded, activated, or used immediately, refunds may be subject to different conditions from physical products.
If you purchase a software license from us, please verify that the software is compatible with your system and that the license meets your requirements before completing the purchase where sufficient information is provided.
Once a license key has been delivered, activated, downloaded, or used, refunds may not be available, except where:
The software or license is defective;
The license supplied is incorrect;
We are unable to provide the purchased license;
The product materially differs from its advertised description; or
A refund is otherwise required under applicable law.
If you have purchased a license but have not received or activated it, please contact us as soon as possible so that we can investigate the issue.
Refunds for digital products or downloadable software may be considered where the product is defective, inaccessible, incorrectly supplied, or materially different from its description.
Where applicable law provides a cancellation or withdrawal right for digital content, that right may be affected when you expressly request immediate access to the digital product and acknowledge that access may affect your cancellation rights.
Software development, programming, consulting, configuration, integration, maintenance, and other professional services are handled differently from physical products.
If you cancel a service before work has commenced, we will generally consider a refund of amounts paid, subject to any non-refundable costs or fees that were clearly disclosed and applicable law.
If you cancel a service after development or other work has started, you may be responsible for payment for work already completed and any approved expenses or third-party costs incurred on your behalf.
Where appropriate, any remaining unused balance may be refunded.
Once a service has been fully completed and delivered in accordance with the agreed scope, refunds will generally not be available solely because you have changed your mind or no longer require the service.
This does not affect any rights you may have where the service was not provided as agreed or where a refund is required by applicable law.
For custom software development projects, the applicable quotation, proposal, statement of work, project agreement, or other written agreement may contain specific provisions regarding:
Project milestones;
Deliverables;
Acceptance criteria;
Revisions;
Change requests;
Deposits and payments;
Cancellation;
Intellectual property;
Third-party costs; and
Refunds.
Where such an agreement exists, its specific terms will apply together with this Refunds & Returns Policy, subject to applicable law.
To request a return or refund, please contact us using the contact details provided on our website.
Please include:
Your full name;
Order number or invoice number;
Product, license, or service purchased;
Date of purchase;
Reason for the return or refund request; and
Any relevant photographs, screenshots, error messages, or other supporting information.
Please do not send products back without first contacting us and receiving return instructions.
Where a return is approved, we will inform you of the applicable return-shipping arrangements.
Unless otherwise required by applicable law or agreed by us:
Customers may be responsible for return shipping costs for change-of-mind returns;
We may cover reasonable return shipping costs for products that were defective, damaged on arrival, or incorrectly supplied; and
Original shipping charges may not be refundable for change-of-mind returns.
We recommend using a trackable shipping service when returning a product, as we cannot be responsible for products lost in transit where the customer arranged the return.
Returned products may be inspected before a refund, replacement, or other remedy is approved.
Once we have received and assessed the returned product, we will notify you of the outcome.
Approved refunds will generally be processed using the original payment method. The time it takes for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Where a refund is approved, the amount refunded will depend on the circumstances of the return and the applicable law.
We may deduct or exclude amounts where permitted by law, including reasonable costs associated with damage, missing components, excessive use, or other reduction in value caused by the customer.
No deduction will be made where prohibited by applicable law.
Where appropriate, we may offer an exchange or replacement instead of a refund.
Replacement products may be the same product or, where the original product is unavailable, a reasonably equivalent product or another remedy agreed with you.
Some electronic products may be covered by a manufacturer's warranty.
A manufacturer's warranty is separate from any rights and remedies provided by applicable consumer-protection laws.
Where applicable, we may assist you with a warranty claim or provide instructions for contacting the manufacturer or authorized service provider.
Products purchased during a promotion or sale are subject to the same refund and return rights required by applicable law.
Any additional restrictions relating to promotional, clearance, or specially discounted products will be clearly communicated before purchase.
Some products, software, licenses, subscriptions, integrations, or services may be supplied or provided by third parties.
Where a third party's refund or licensing terms apply, those terms may also apply to your purchase. We will provide relevant information where reasonably available.
However, nothing in this policy limits any rights you may have under applicable law.
We reserve the right to investigate suspected fraudulent, abusive, or dishonest refund or return requests.
This may include situations involving:
Repeated unreasonable refund claims;
Intentional damage to products;
Unauthorized use or duplication of software licenses;
Fraudulent payment activity; or
Other conduct intended to obtain a refund improperly.
Any action taken under this section will be subject to applicable law.
This policy is not intended to exclude, restrict, or replace any rights or remedies that cannot legally be excluded under applicable consumer-protection, warranty, electronic-commerce, or other applicable laws.
Where the law provides you with rights that are more favorable than the terms stated in this policy, those legal rights will continue to apply.
We may update this Refunds & Returns Policy from time to time to reflect changes to our products, services, business practices, or legal requirements.
The updated version will be published on this page with a revised "Last updated" date.
If you have any questions about a return, refund, software license, or service cancellation, please contact us:
Email: omalaeti@omalaetiit.com
Phone: +264 83 288 8400
Address: 33B John Ludwig, Klein Windhoek, Windhoek, Namibia
We will review your request and respond as soon as reasonably possible.
